Privacy Policy

1. Overview

GB Aesthetic Skin respects your privacy and is committed to protecting your personal information. This policy applies to information collected through our website, online forms, phone calls, WhatsApp messages, social media enquiries and in-clinic interactions.

2. Information We Collect

We may collect the following information when you contact us or book an appointment:

• Name, phone number, email address and location.
• Preferred appointment date, time and selected treatment service.
• Messages or concerns shared through forms, WhatsApp or phone calls.
• Basic website usage information such as browser type, page visits and enquiry source.
• Photos or treatment-related details only when voluntarily shared by you for consultation purposes.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and appointment requests.
• Confirm consultation dates and treatment availability.
• Understand your skin, hair or aesthetic concern before consultation.
• Share treatment information, clinic updates, reminders or follow-up communication.
• Improve our website, services, patient support and communication process.

4. Medical & Treatment Information

Any treatment-related information shared by you is handled with care and used only for consultation, treatment planning, appointment coordination or follow-up support. We do not publish or use your photos, results or testimonials for marketing without your permission.

5. Information Sharing

We do not sell your personal data. Your information may be shared only when required for clinic operations, appointment handling, service support, legal compliance or with trusted service providers who help us manage communication, website forms or digital marketing systems.

6. Data Security

We take reasonable steps to protect your information from unauthorised access, misuse or disclosure. However, no online transmission or storage method is 100% secure. We recommend avoiding the sharing of highly sensitive information through unsecured channels.

7. Cookies & Tracking

Our website may use cookies, analytics tools or advertising pixels to understand website performance, improve user experience and measure campaign effectiveness. You can manage or disable cookies through your browser settings.

8. Your Rights

You may contact us to request correction, update or removal of your personal information from our communication records, subject to clinic, legal or operational requirements.

Marketing Communication

You can ask us to stop sending promotional messages at any time by contacting us through phone or WhatsApp.

9. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact GB Aesthetic Skin.